This page explains how business customers can return products or make warranty and quality claims. It is part of our B2B Terms & Conditions of Sale.
1. Return Authorization required
All returns need a Return Authorization (RA) number from us before shipping. Email info@tasktek.org with your order number, part numbers, quantities, the reason for return and photos where relevant. Returns sent without an RA may be refused.
2. Made-to-print products
All products are made to your print, sample or specification. Because they are produced for you, they are not returnable, except under the warranty below or where we shipped the wrong item or quantity.
3. Samples
Samples are made to your print for approval before volume production. Please review samples and send any feedback before approving production. Sample charges, where quoted, are non-refundable unless the sample does not meet the agreed specification.
4. Quality and warranty claims
- Report non-conforming or defective products in writing within 10 business days of delivery for visible issues, or within the 12-month warranty period for hidden defects.
- Include your order number, quantity affected, photos and, where available, inspection or measurement data.
- Keep the affected parts until we confirm how to proceed. We may request samples for analysis.
- Where a claim is confirmed, we will repair, replace or credit the affected products at our option.
Normal wear of cutting tools, drill bits, chisels and filter elements, misuse, incorrect installation and use outside rated pressure or flow are not covered.
5. Shipping errors and damage
If we ship the wrong item or quantity, we will correct it at our cost. For transit damage, see Shipping & Delivery.
6. Credits and refunds
Approved returns and claims are settled by credit note, replacement or refund to the original payment method, normally within 10 business days of receiving and inspecting the returned goods.
Contact: (307) 303-8780 · info@tasktek.org