At Tasktek, we want you to be fully satisfied with your purchase of our SDS drill bits. We understand that sometimes products may not meet your expectations, so we offer a 30-Day Returns & Refunds Policy to give you peace of mind when shopping with us.

This policy explains the conditions, process, and timeframes for returning items and requesting refunds.

1. Eligibility for Returns

  • You may return any product within 30 calendar days of receiving your order.
  • To be eligible for a return:
    • The item must be unused, in its original condition, and in the original packaging.
    • Proof of purchase (order confirmation or invoice) is required.
  • Items that are damaged, used, or missing parts not due to our error may not be eligible for a full refund.

2. Non-Returnable Item

  • For hygiene and safety reasons, we cannot accept returns of products that have been used or altered.
  • Clearance or sale items may be final sale (clearly marked on the product page).
  • Custom or special-order drill bits (if offered) are not eligible for return unless faulty.

3. Faulty, Damaged, or Incorrect Items

  • If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of delivery.
  • We will arrange either:
    • A replacement at no additional cost, or
    • A full refund, including any shipping fees paid.
  • We may request photos of the product and packaging to speed up the resolution.

4. Refund Options

If your return is approved, you may choose one of the following:

  • Full Refund – refunded back to your original payment method.
  • Exchange – for the same product or another item of equal value.
  • Store Credit – applied to your Tasktek account for future purchases.

Refunds are processed within 5–10 working days after we receive and inspect your returned item.

5. Return Shipping Costs

  • If the return is due to an error on our part (wrong item, damaged, faulty), Tasktek will cover the return shipping cost.
  • If you are returning an item for other reasons (e.g., changed your mind, ordered the wrong size), you will be responsible for the return postage.

6. How to Start a Return

  1. Contact our support team within 30 days of delivery:
    📞 +44 757 732 7061
    📧 info@tasktek.org
  2. Provide your order number, product details, and reason for return.
  3. Our team will review your request and provide return instructions.
  4. Pack the item securely in its original packaging.
  5. Send it back using the method provided.

7. Important Notes

  • Please do not send products back to us without prior approval.
  • We recommend using a trackable shipping method for returns.
  • Refunds will not be issued for items lost or damaged during return shipping if you are responsible for postage.