At Tasktek, we stand behind the quality of our SDS drill bits and want every customer to feel confident in their purchase. If for any reason you need to return a product, our returns policy makes the process clear and straightforward.

1. Return Window

  • You have 30 calendar days from the date of delivery to return an item.

  • Returns requested after 30 days may not be accepted.

2. Condition of Returned Items

To be eligible for a return, items must:

  • Be unused and in the same condition that you received them.

  • Be returned in the original packaging.

  • Include proof of purchase (order confirmation or invoice).

Items that show signs of use, wear, or damage (not caused by us) may not qualify for return.

3. Non-Returnable Items

Certain items cannot be returned, including:

  • Products that have been used or installed.

  • Clearance or final sale items (clearly marked on the product page).

  • Custom or special-order items (if applicable).

4. Faulty or Incorrect Products

If you receive a product that is:

  • Faulty or defective,

  • Damaged in transit, or

  • Incorrect (wrong item shipped),

please contact us within 7 days of receiving your order. We will arrange a return or replacement at no extra cost to you.

5. Return Shipping

  • If the return is due to an error on our part (damaged, faulty, or incorrect item), Tasktek will cover the return shipping cost.

  • If you are returning an item for other reasons (such as ordering the wrong size or changing your mind), you are responsible for the return shipping costs.

6. How to Start a Return

  1. Contact our team within 30 days of delivery:
    📞 +44 757 732 7061
    📧 info@tasktek.org

  2. Provide your order number, item details, and reason for return.

  3. Our support team will provide step-by-step instructions for sending your item back.

  4. Pack the product securely and send it using the recommended method.

7. Important Notes

  • Do not return items without contacting us first — this helps us process your return faster.

  • We recommend using a trackable shipping service for all returns.

  • Items lost or damaged in transit during a customer-paid return will not be covered by Tasktek.